Date Posted : 21/10/2024

1.0 Introduction

Upspell LLC and its subsidiaries created this privacy policy to demonstrate our commitment to your privacy and the protection of your information. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, upspell.com  or use our services.

As a technology service provider company, Upspell LLC and its affiliates believe that everyone has a right to privacy, and thus we are providing this global privacy statement to explain how Upspell LLC collects, uses, shares, or processes information that we collect through our services.

2.0 Information We Collect

The types of nonpublic personal information we collect depend on the services you use. We may collect the following types of personal information:

2.1 Direct Information:

We receive information directly from you through forms and other communications. This includes identification details like your

• Name
• Address
• Email Address(Es)
• Phone Numbers
• Website URL
• Social Media Usernames
• Demographic Data
• Job Title
• Company Details
• Etc

2.2 Transactional Information:

Upspell LLC and its subsidiaries may also collect information about your transactions with us and our affiliates, as well as from third-party sources.

2.3 Verification Information:

When you register for our services, we obtain details for verification, such as:

• Username
• Password
• Answers to Security Questions

2.4 Automatically Collected Information:

Upspell LLC and its affiliates may also automatically gather data from your browser or mobile device, including your

• Ip Address
• Device Type
• Operating System
• Browser Type
• Geographic Location
• Referring Website
• Connection Speed
• Internet Service Provider
• The Pages you visit
• The Date and Time of your Access

3.0 How We Use Your Information

At Upspell LLC, we are committed to using your personal information responsibly and transparently.

The information we collect is used for a variety of purposes, which include but are not limited to the following:

• To Develop Various Marketing Strategies to Identify Potential Customers
• Develop Promotional Content about our Products and Services
• Personal Information to Complete Transactions
• Understanding Your Preferences and Behavior
• Provide the Services you Requested
• Monitor Fraudulent Activity
• Protect The Integrity Of our Website and Services
• Processing Orders
• Managing Accounts
• Send Important Notification
• Improve Our Service
• Comply with Applicable Laws, Regulations, And Contractual Obligations
• Usage Trends and Improve our Products and Services.
• Risk Management, Regulatory Compliance, And Conducting Audits
• Other Purposes

3.1 Note:

If you stop using our services, we may still keep and protect your personal information under this privacy policy and applicable laws. This includes purposes such as risk management, regulatory compliance, and conducting audits.

4.0 Sharing Your Information

At Upspell LLC, we understand the importance of your personal information and are committed to protecting your privacy. However, there are certain circumstances under which we may share your information with third parties.

This sharing is done in accordance with applicable laws and regulations, and we ensure that your information is handled with care.

The following outlines the scenarios in which we may share your information:

4.0.1 Service Providers:

We may share your personal information with trusted third-party service providers who assist us in delivering our services. These providers may include payment processors, data storage companies, marketing partners, and IT support services. They are contractually obligated to protect your information and only use it for the purposes for which it is shared.

4.0.2 Business Partners:

We may collaborate with other businesses to offer you enhanced services or promotions. In such cases, we may share your information with these partners, but we will only do so with your consent and when necessary to provide the services you request.

4.0.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as government agencies or law enforcement. This may include complying with court orders, subpoenas, or other legal processes.

4.0.4 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction. We will notify you of any such changes in ownership or use of your information, and you will have the right to opt-out if applicable.

4.0.5 Consent

We may share your information for any other purpose for which you provide your consent. If you agree to share your information with third parties, we will honor your request.

4.1 Your Choices

You have choices regarding how your information is shared. You can opt out of certain types of sharing by adjusting your preferences in your account settings or by contacting us directly. We respect your decisions and strive to accommodate your privacy preferences.

At Upspell LLC, we prioritize your privacy and ensure that any sharing of your information is done transparently and responsibly. If you have any questions about how we share your information, please reach out to us for more details.

5.0 Cookies and Tracking Technologies

At Upspell LLC, we use various tracking technologies and cookies to enhance user experience on our website and analyze how our services are used. Whenever you visit our website, our web server automatically collects information, which may include personal information, using cookies, web beacons, and similar tracking technologies.

Cookies are small text files stored on your computer or mobile device when you visit a site. They help the website remember information about your visit, making it easier for you to return and enhancing your overall experience. Cookies can be classified into the following categories:

5.0.1 Essential Cookies:

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. Without these cookies, the website cannot provide the services you request.

5.0.2 Performance Cookies:

5.0.2 Performance Cookies: These cookies collect information about how visitors use our website. They help us understand the most popular pages, how users navigate the site, and if they encounter any errors. This information allows us to improve the performance of our website and enhance the user experience.

5.0.3 Functional Cookies:

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. They can also be used to provide services you have requested, such as viewing a video or commenting on a blog.

5.0.4 Targeting Cookies:

Also known as advertising cookies, these are used to deliver ads that are relevant to you and your interests. They are also used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

5.0.5 Third-Party Cookies:

In addition to our own cookies, we may also use third-party cookies placed by our service providers, partners, or advertisers. These cookies are governed by the respective privacy policies of those third parties. We encourage you to review their policies to understand how they handle your information.

5.1 How We Use Cookies

We use cookies and tracking technologies for various purposes, including:

• Enhancing User Experience: Cookies help us remember your preferences, so you don't have to re-enter your information every time you visit our website.
• Analyzing Website Traffic: We use cookies to collect data on website traffic and user behavior. This information helps us understand how visitors interact with our website, enabling us to improve our content and services.
• Marketing and Advertising: Cookies allow us to serve you targeted advertisements based on your browsing history and interests. This ensures that the ads you see are more relevant to you.
• Tracking Conversion Rates: We use cookies to track the effectiveness of our marketing campaigns. By understanding how users interact with our ads, we can optimize our marketing strategies.

5.2  Managing Cookies

You have the option to control or delete cookies at any time. Most web browsers allow you to:

• Accept or reject cookies: You can set your browser to accept or reject cookies or to notify you when a cookie is being sent.
• Delete cookies: You can delete existing cookies from your browser settings.
• Block cookies: You can choose to block all cookies, but please note that this may affect your experience on our website and limit certain functionalities.

6.0 Changes to Our Cookies Policy

We may update our cookie policy from time to time to reflect changes in our practices or applicable regulations. Any changes will be posted on this page, and we encourage you to review this section periodically.

If you have any questions or concerns about our use of cookies and tracking technologies, please feel free to contact us.

7.0 Linked to Third-Party Websites

Upspell LLC’s website may contain links to third-party websites that we do not operate. These links may direct you to sites that offer additional services, products, or information we believe could benefit our users.

However, once you click on these links, you will leave our website, and we have no control over the content or practices of these external sites.

The presence of a link to a third-party website does not imply endorsement, sponsorship, or affiliation with that site. We cannot guarantee the accuracy, reliability, or completeness of the information found on these third-party websites.

When you access third-party websites, you do so at your own risk. We are not responsible for any loss or damage resulting from your interactions with these external sites.

We may update this section from time to time to reflect changes in our practices or services. If you have any questions or concerns about our linked third-party websites or their content, please feel free tocontact us.

8.0 Data Security

At Upspell LLC, we prioritize the security of your personal information. To protect your data from unauthorized access, disclosure, alteration, or destruction, we implement a comprehensive range of security measures, including:

• Encryption: Use encryption technology to protect sensitive information transmitted over the internet.
• Access Controls: Access to personal information is limited to authorized personnel who comply with our security policies.
• Regular Security Audits: Conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.

8.1  Data Storage

Your personal information is securely stored on protected servers that utilize advanced firewalls and security technologies. We also adhere to strict data retention policies, ensuring that your information is kept only as long as necessary to fulfill the purposes stated in our privacy policy or as required by law.

8.2  Incident Response Plan

In the event of a data breach or security incident, we have a well-defined response plan ready to address the situation promptly. We will notify affected individuals as mandated by applicable laws and regulations and will take appropriate measures to mitigate any potential harm.

8.3  User Responsibility

While we work diligently to protect your information, we also encourage you to take your own precautions. Please use strong, unique passwords for your accounts and avoid sharing your login details with anyone

8.4 Limitations

It’s important to understand that, despite our robust security measures, no system can be completely secure. We cannot guarantee the absolute security of your information, and you use our services at your own risk. By accessing our website, you acknowledge that you understand and accept these risks.

9.0 Your Rights

Upspell LLC respects your rights regarding your personal information. Depending on your location and applicable laws, you may have specific rights concerning the data we hold about you.

Here are the key rights you have:

9.0.1 Right to Access:

You have the right to request copies of your personal information held by us. We will provide you with a summary of your data and details about how we process it, subject to certain exceptions.

9.0.2 Right to Rectification:

If you believe that your personal information is inaccurate or incomplete, you have the right to request corrections or updates. We strive to keep your information accurate and up-to-date.

9.0.3 Right to Erasure

You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based.

9.0.4 Right to Restrict Processing:

You have the right to request that we limit the processing of your personal information under certain circumstances. This means we can store your information but cannot use it for specific purposes.

9.0.5 Right to Data Portability:

You have the right to request that we transfer your personal information to another organization, or directly to you, in a structured, commonly used, and machine-readable format.

9.0.6 Right to Object:

You have the right to object to the processing of your personal information at any time, especially in cases where we are processing your data for direct marketing purposes.

9.0.7 Right to Withdraw Consent:

If you have provided consent for specific processing activities, you have the right to withdraw that consent at any time. We will cease processing your data unless we have another legitimate reason to continue.

9.0.8 Right to Complain:

If you believe that your rights have been violated, you have the right to lodge a complaint with a supervisory authority or regulatory body in your jurisdiction.

9.1  How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in our privacy policy. We will respond to your request within the legally required timeframe. We may need to verify your identity before processing your request to ensure the security of your personal information.

10.0 Age Restriction

Upspell LLC’s services and website are not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under this age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. Upon verification, we will take steps to delete such information from our records.

If we discover that we have collected personal information from a child under the age of 13 without parental consent, we will take immediate action to remove that information from our systems.

11.0 Privacy Change Policy

Upspell LLC and its affiliates may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes to this policy, we will notify you by posting an updated version on our website.

The revised policy will have a new effective date, which will be indicated at the top of the page. We encourage you to review our privacy policy periodically to stay informed about how we are safeguarding your information.

By continuing to use our website and services after we make changes, you are consenting to the updated Privacy Policy.

12.0 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please fill out the contact us form or write to us at [email protected].